Last updated: September 1, 2026

Refund Policy

This policy covers paid digital services bought on GrooveMate — listing bumps, promotional Instagram posts, and subscription plans when available.

Instant delivery

One-off services are performed immediately or queued automatically: a bump moves your listing to the top of search right after payment settles, and an Instagram post enters the publishing queue. By purchasing you consent to immediate performance.

When you get a refund

If a paid service was not delivered — the bump did not happen or the Instagram post was never published — contact us within 14 days and we refund in full. Services already performed are non-refundable, since they are consumed at the moment of delivery.

Subscriptions

When subscription plans are available: you can cancel at any time and keep access until the end of the paid period. Statutory 14-day withdrawal rights apply where required by law, unless the service was fully performed with your consent.

How to request

Message us via the Telegram bot with the payment reference (invoice id or receipt). Card purchases processed by Paddle can also be raised through the receipt email from Paddle. Approved refunds go back to the original payment method, normally within 5–10 business days.

Contact

Unsure whether your case qualifies? Ask us — we answer every request.